Shipping policy

Orders shipped from Georgia, USA on same day if placed before 12pm EST or next business day. 

Shipping confirmation email with tracking info will be sent once shipped.

USA DOMESTIC SHIPPING 

We offer Economy and Express shipping. 
  • Economy Shipping takes approximately 2-7 business days once shipped (usually shipped with DHL Ecommerce). 
    FREE for orders over $70 or $6.95.
  • Express Shipping is $13.95 and takes approximately 1-3 business days once shipped (usually shipped with DHL Ecommerce)..

INTERNATIONAL SHIPPING

We ship worldwide (some restrictions apply). We offer Economy and Express shipping. 
  • Standard Shipping takes approximately 6-15 business days once shipped (it depends on your country - some countries have longer delivery time, some like Canada have shorter delivery time). FREE for orders over $100USD or $13.95USD.
  • Express Shipping is $35USD and takes approximately 3-5 days once shipped  
Please note that Economy Shipping is a low-cost option with no insurance and often no tracking outside the USA. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.

Your order may be subject to import duties and taxes for customs clearance. We are not responsible for and will not reimburse any charges or duties. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
Should you reject paying for these fees/taxes and goods are returned to us, we will refund you the goods minus the costs charged to us for shipping to your country, plus return shipping and any additional charges applied by the shipping carrier (that’s if we get the goods back! Which is not always the case unfortunately).

 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. We are NOT responsible if the package is not delivered in the guaranteed shipping times as we cannot be held liable for the shipping carrier. We will NOT refund shipping charges if carrier fail to meet their guaranteed shipping times.  

All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier in order to investigate this issue. We cannot be held accountable for packages with tracking information that states the package has been delivered to your shipping address.

If you have any questions, please reach out to us at info@lilova.com