Shipping

Most orders ship within 3 business days of purchase. All orders ship from New York. 

You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. If you have any questions, please contact us at info@lilova.com

 

US DOMESTIC SHIPPING 

We offer Ground and Express shipping. 
  • Ground Shipping takes approximately 2-5 business days once shipped
  • Express Shipping takes approximately 1-3 business days once shipped  
 
US Ground Shipping is FREE for orders over $50. 
For orders under $50, US Ground shipping will be charged $4.95 (we usually ship with USPS First Class).
Express shipping will be charged $9.95 (we usually ship with USPS Priority Mail).

 

SHIPPING TO CANADA 

We offer Standard and Express shipping. 
  • Ground Shipping takes approximately 6-10 business days once shipped.
  • Express Shipping takes approximately 3-5 business days once shipped.
US Ground Shipping is FREE for orders over $75. 
For orders under $75, US Ground shipping will be charged $8.95 (we usually ship with local post offices).
Express shipping will be charged $18.95 (we usually ship with UPS).

INTERNATIONAL SHIPPING

We ship worldwide. We offer Standard and Express shipping. 
  • Standard Shipping takes approximately 10-15 business days once shipped (it depends on your country - some countries have longer delivery time)
  • Express Shipping takes approximately 3-5 days once shipped  
Standard Shipping is FREE for orders over $90.
For Standard shipping of orders under $90 and for Express Shipping, carrier options and prices are available at checkout depending on your country.
 
Please note that we typically send our packages via the US Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.
Your order may be subject to import duties and taxe for customs clearance. We are not responsible for and will not reimburse any charges or duties. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
Should you reject paying for these fees/taxes and goods are returned to us, we will refund you the goods minus the costs charged to us for shipping to your country, plus return shipping and any additional charges applied by the shipping carrier (that’s if we get the goods back! Which is not always the case unfortunately).

 

 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. We are NOT responsible if the package is not delivered in the guaranteed shipping times as we cannot be held liable for the shipping carrier. We will NOT refund shipping charges if carrier fail to meet their guaranteed shipping times.  

All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier in order to investigate this issue. We cannot be held accountable for packages with tracking information that states the package has been delivered to your shipping address.

 

SALES TAX

If you live in New York, you may be charged sales tax on specific items. International orders may be subject to taxes AND customs fees.

It's not magic. It's technology.

Each of our underwear is made with our unique leak-resistant technology to let you #bleedinpeace

THIN AS YOUR REGULAR UNDERWEAR
4 LAYERS FOR AN ULTIMATE PROTECTION

1. Feel Dry  Moisture-wicking cotton lining for softness & breathability

2. Feel Fresh  Anti-microbial lining to fight bacteria and odors

3. Feel Secure  Unique super-absorbent fabric

4. Feel Free  Leak-resistant outer layer to keep it all in

How to care for your Lilova

1. Rinse after use

In the sink or in the shower, in cool water, until the water runs clear. Do not soak.

2. Machine wash (now or later)

Separately or with the rest of your laundry, on cold cycle, without using fabric softener or harsh detergents.

3. Air dry

Hang up or lay flat. Do not put in the dryer. Store & reuse for years!

How to use your Lilova

#knowyourflow

Every body is different, so is every flow. Knowing your flow will help you better take advantage of your Lilova.

1. If you have a very heavy flow, you should wear your Lilova as a back-up to traditional products on your heaviest days. You can still wear your Lilova alone of your lightest days.

2. If you have a regular or light flow, you can wear your Lilova every day and night of your period, lucky you!

3. Other reasons to use Lilova: Occasional spotting, Postpartum bleeding, Regular discharge, Mild stress incontinence and Light bladder leaks, Everyday and heavy sweat.

WE RECOMMEND TRYING YOUR LILOVA AT HOME FIRST, ON YOUR HEAVIEST DAY, SO YOU KNOW HOW IT WORKS WITH YOUR FLOW.

Feel Good, Save Money & Help the Planet

Let's make the world a better place together. 

We are committed to empower women and teens around the world and improve their self-confidence. Lilova underwear allow women to feel good in their body while on their period, feel fresh throughout the day, and feel safe of leaks and odors.

Sustainability is at the core of everything we do. Zero waste is our goal!

So what do you think about making your cycle eco-friendly?

#greenmenstruation

By using our underwear instead of tampons and pads every month, you participate in a greener planet.

Plus, you can save money! 

Ready to #bleedinpeace ?

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