Most orders ship from Texas within 2 business days of purchase.
You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. If you have any questions, please contact us at info@lilova.com
US DOMESTIC SHIPPING
We offer Ground and Express shipping.
- Ground Shipping takes approximately 2-5 business days once shipped
- Express Shipping takes approximately 1-3 business days once shipped
US Ground Shipping is FREE for orders over $60.
For orders under $60, US Ground shipping will be charged $6.95 (with USPS First Class).
Express shipping will be charged $17.95 (with UPS 2 Days or FedEx 2 Days).
SHIPPING TO CANADA
We offer Standard and Express shipping.
- Ground Shipping takes approximately 6-10 business days once shipped.
- Express Shipping takes approximately 3-5 business days once shipped.
US Ground Shipping is FREE for orders over $90USD.
For orders under $90USD, US Ground shipping will be charged $16.95 (with USPS First Class to Canada Post).
Express shipping will be charged $28.95 (DHL Express).
INTERNATIONAL SHIPPING
We ship worldwide. We offer Standard and Express shipping.
- Standard Shipping takes approximately 10-15 business days once shipped (it depends on your country - some countries have longer delivery time)
- Express Shipping takes approximately 3-5 days once shipped
Standard Shipping is FREE for orders over $130USD.
For orders under $130USD, Standard shipping will be charged $18.95 (with USPS First Class).
Express shipping will be charged $39USD (with DHL Express).
Please note USPS First Class is a low-cost option with no insurance and often no tracking outside the USA. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.
Your order may be subject to import duties and taxes for customs clearance. We are not responsible for and will not reimburse any charges or duties. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
Should you reject paying for these fees/taxes and goods are returned to us, we will refund you the goods minus the costs charged to us for shipping to your country, plus return shipping and any additional charges applied by the shipping carrier (that’s if we get the goods back! Which is not always the case unfortunately).
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. We are NOT responsible if the package is not delivered in the guaranteed shipping times as we cannot be held liable for the shipping carrier. We will NOT refund shipping charges if carrier fail to meet their guaranteed shipping times.
All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier in order to investigate this issue. We cannot be held accountable for packages with tracking information that states the package has been delivered to your shipping address.
SALES TAX
If you live in New York, you may be charged sales tax on specific items. International orders may be subject to taxes AND customs fees.
