Thank you so much for your kind words about the sleep shorts — we’re so glad to hear you love them and found them comfortable and well-fitting.
We're truly sorry for the disappointment you experienced with your recent order. We completely understand your concerns and regret that this impacted your overall experience with us. Our return policy requires the hygienic sticker for exchanges to ensure the safety and hygiene of all our customers, but we recognize that in some cases, items may be shipped without one — and that’s on us.
We've since reached out to clarify that we will gladly accept returns or exchanges for unworn, unwashed items that are in their original cloth bags, even if a sticker was missing. We truly appreciate your feedback and the opportunity to improve both our service and quality control.
If there’s anything more we can do to make this right, we’re here for you.
